1. Agreement to Terms
By accessing or using the services provided by Hodge Professional Services ("HPS", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.
2. Service Description
HPS provides managed IT services, including but not limited to:
- Network monitoring and management
- Cybersecurity services
- Cloud solutions
- Help desk support
- IT consulting
3. Service Level Agreement (SLA)
Our services are subject to the following SLA terms:
- Response time targets for support requests
- System uptime guarantees
- Backup and recovery procedures
- Maintenance windows and notifications
- Emergency response procedures
4. Client Responsibilities
As a client, you agree to:
- Provide accurate and complete information
- Maintain appropriate security measures
- Comply with all applicable laws and regulations
- Pay all fees and charges in a timely manner
- Provide necessary access to systems and networks
- Back up your data regularly
5. Fees and Payment
Payment terms include:
- Service fees and billing cycles
- Payment methods accepted
- Late payment penalties
- Fee adjustments and increases
- Refund policies
6. Intellectual Property
All intellectual property rights related to our services, including but not limited to:
- Software and tools developed by HPS
- Documentation and training materials
- Proprietary methodologies
- Client data and information
7. Limitation of Liability
HPS shall not be liable for:
- Indirect or consequential damages
- Loss of profits or revenue
- Data loss or corruption
- Service interruptions
- Third-party actions or failures
8. Termination
Either party may terminate the service agreement:
- Upon written notice
- For material breach of terms
- Upon completion of contracted services
- With appropriate notice period
9. Changes to Terms
We reserve the right to modify these terms at any time. We will notify you of any material changes through appropriate channels.
10. Contact Information
For questions about these Terms of Service, please contact us at:
Email: [email protected]
Phone: (855) 714-0966